AI BriefingServiceNow Adopts Anthropic's Claude
Key point
ServiceNow has adopted Anthropic's Claude as the default model for its AI platform and Build Agent, strengthening enterprise AI workflows.
Details
ServiceNow has selected Anthropic's Claude as the default model for its ServiceNow Build Agent and the preferred model for its AI platform, in order to strengthen enterprise AI workflows. Build Agent enables developers to build applications through natural language prompts and design agentic automations that judge and act on their own, with usage expected to grow 4x over the next 12 months.
ServiceNow has also internally adopted Claude and Claude Code, rolling them out to more than 29,000 employees. This has cut sales preparation time by up to 95% and boosted engineering productivity, reducing the time from idea to implementation.
Key benefits for customers include:
- Accelerated application development: Not only professional developers but also Citizen Developers can build apps using natural language.
- Reduced time to deployment: The goal is to cut customers' product adoption and implementation time by up to 50%.
- Industry-specific solutions: Supports tasks such as research analysis and insurance claim approvals in healthcare and life sciences. In particular, using Claude Opus 4.5 can shorten claim approval time from days to hours.
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