AI Briefing#servicenow
The latest AI and developer news about #servicenow, with the original source and a short summary.
The latest AI and developer news about #servicenow, with the original source and a short summary.
The open-source model uses a Gemma 4 backbone and Whisper encoder to handle speech, reasoning, and tool calls, outperforming other open-source systems on voice benchmarks.
The expansion brings OpenAI models into ServiceNow products and connects ServiceNow workflows to ChatGPT and Codex, with the MCP plugin available now and various new capabilities expected between late 2026 and 2027.
The framework improves Pass@1 scores by up to 8.4 percentage points in ITSM and Hybrid enterprise environments by targeting model capability gaps.
A new benchmark and dataset have been released to evaluate speech recognition performance on code-switching speech that mixes multiple languages.
ServiceNow has released EVA-Bench 2.0, a dataset for evaluating voice AI agents that includes 3 enterprise domains.
NVIDIA and ServiceNow announced autonomous AI agents for enterprise and an OpenShell collaboration.
ServiceNow has unveiled SyGra Studio, which lets users design synthetic data generation workflows through a visual interface.
ServiceNow has adopted Anthropic's Claude as the default model for its AI platform and Build Agent, strengthening enterprise AI workflows.
ServiceNow is partnering with OpenAI to strengthen the actionability of enterprise AI.