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OpenAI and ServiceNow expand partnership to integrate models into enterprise workflows

·2026.10.28 22:15

Key point

The expansion brings OpenAI models into ServiceNow products and connects ServiceNow workflows to ChatGPT and Codex, with the MCP plugin available now and various new capabilities expected between late 2026 and 2027.

Details

  • OpenAI and ServiceNow are expanding their partnership to integrate OpenAI models and agents into ServiceNow products and connect ServiceNow workflows with ChatGPT and Codex.
  • A new integration allows users to investigate issues, assess risks, and update ServiceNow records directly within ChatGPT, using ServiceNow's Action Fabric to enforce business rules and permissions.
  • ServiceNow plans to provide all employees with access to ChatGPT Work and Codex, expanding usage beyond the engineering organization. The company also plans to use OpenAI capabilities in its internal security work.
  • The ServiceNow MCP plugin is available in the OpenAI marketplace today, with enhanced capabilities expected by the end of 2026.

Planned Capabilities and Timeline

  • Application development: A planned Codex integration in ServiceNow's AI Workflow Factory will support building applications using ServiceNow business context, expected to be available in 2027.
  • Cybersecurity: A joint security solution combining OpenAI capabilities with ServiceNow context is expected to enter early access in January 2027, with general availability in the second quarter of 2027.
  • Voice: An OpenAI-powered voice experience in the Super Intelligence Control Tower is expected in the first quarter of 2027.
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