Rauda AI

Madrid-based insurtech startup Tuio partnered with Rauda AI to handle surging customer inquiries as its customer base grew past 70,000. The existing call center approach was costly and difficult to scale, risking a decline in customer satisfaction.

Tuio introduced generative voice assistants built on a multi-agent architecture, each specialized for a different insurance category. Built on ElevenLabs' Agents Platform, these agents integrate with Tuio's policy data in real time to deliver contextually relevant conversations. In addition, Rauda AI's orchestration layer routes calls, connects to human agents when necessary, and continuously improves the model based on interaction history.

Within weeks of deployment, the following results were achieved:

• 40% automation of eligible inbound calls
• 30% improvement in CSAT (customer satisfaction) through a natural conversation experience
• 24/7 customer support availability

Thanks to this modular structure, Tuio can now train new agents within days whenever a new insurance product launches, allowing it to respond quickly.