Introducing Agent Workflows

ElevenLabs' agent platform has added Agent Workflows, a visual editor. Instead of cramming all business logic into a single agent, you can now route to specialized Subagents or hand off tasks to a human operator when needed to handle complex scenarios.

Each Subagent has its own unique system prompt, tools, and knowledge base. This prevents prompt bloat, restricts access to sensitive systems, and improves response quality by leveraging narrow context.

Workflows enable the following optimizations:

• Security and policy: Connect to internal systems through permission-limited credentials, and apply business rules such as validation, approval, and escalation paths.
• Cost and performance: Choose the optimal LLM for each step. Use lightweight models for classification and high-performance models for complex reasoning, reducing token usage and latency.

For example, a lightweight model classifies the request first, then routes billing questions to a billing Subagent and technical issues to a technical support Subagent capable of diagnostics. When confidence is low or approval is required, it escalates to a human, and the parent agent summarizes the final result to deliver it to the user.