AI BriefingSharpen
Key point
CCaaS platform Sharpen has integrated ElevenLabs' agent platform to deliver end-to-end AI voice agents.
Details
Sharpen, a CCaaS platform, has directly integrated ElevenLabs' Agents Platform into its own infrastructure. This allows businesses to deploy AI voice agents that can manage customer conversations from start to finish.
This integration focuses on implementing Agentic AI that can be used in real business environments, going beyond simple use of text-to-speech (TTS) models.
Key features include:
- Flexible operation: AI agents can run independently, integrate with existing CCaaS providers, or operate directly on the Sharpen platform.
- Context retention: The full context—including call history, emotional state, and escalation status—is maintained, enabling seamless handoffs to agents without loss of information.
This release is one of the early cases of natively deploying Agentic AI within a CCaaS platform, offering businesses a practical path to end-to-end automation.
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