AI BriefingElevenLabs Agents Expands WhatsApp Support
Key point
ElevenLabs has added **WhatsApp** support to its omnichannel agent platform to deliver a unified customer experience.
Details
ElevenLabs is expanding its omnichannel agent platform to launch WhatsApp support. Now, businesses can instantly deploy an agent designed once not only on web, mobile, and phone lines, but also on WhatsApp, a messaging platform widely used around the world.
Customers can take advantage of real-time voice and chat capabilities within WhatsApp, receiving a consistent experience based on the same reasoning ability, voice quality, and knowledge base as website or phone interactions.
Additionally, the agent platform provides a unified view where interactions across all channels can be checked in one place. Teams can review conversation history, analyze performance, and update agent behavior all from a single location. This structure allows agents to scale while maintaining quality, routing, and compliance as customer touchpoints increase.
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