AI BriefingEverlywell
Key point
Everlywell built the multilingual AI health assistant 'Eva' using ElevenLabs' agents to increase screening conversion rates.
Details
In 2025, Everlywell launched Eva, an AI health assistant that transforms complex biomarker data into personalized health insights. Eva delivers a connected care experience through three engines: AI-driven outreach (Eva Engage), smart coordination (Eva Care), and customer service (Eva Support).
To provide more members, including Spanish speakers, with human-feeling real-time outreach, Everlywell adopted ElevenLabs Agents. ElevenLabs enables the building of multilingual voice and chat agents with fast self-service setup and minimal engineering resources.
This adoption met strict healthcare privacy requirements such as HIPAA compliance while maintaining security through Zero-retention processing. This enabled natural, reliable conversations in both English and Spanish.
As a result of adopting ElevenLabs Agents, compared to the existing IVR (Interactive Voice Response) system, the following results were achieved:
- A 10% increase in completion conversion rate for key health screenings
- A 3.5x increase in conversion rate for Spanish speakers compared to the existing IVR
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