AI BriefingRun2AI
Key point
Run2AI built a 24-hour virtual reception service for medical facilities using ElevenLabs' TTS technology.
Details
Italian medical institutions handle over 90% of appointments by phone, but face administrative burdens and degraded patient experience due to surging call demand and limited operating hours.
Run2AI built Virtual Reception using ElevenLabs' Text to Speech (TTS) technology. This system operates around the clock, reducing the workload on medical staff and improving patient accessibility through service guidance, callback request handling, and appointment management.
Virtual Reception chose ElevenLabs based on audio quality, latency, reliability, and stability. In particular, through streaming technology and Voice Cloning, it implements a natural and warm voice that patients can trust, making the flow of conversation smooth.
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Related
Open-source 'VoiceStudio' released with support for local voice cloning, dubbing, and transcription