#user-research

The latest AI and developer news about #user-research, with the original source and a short summary.

ElevenLabs study: Shoppers prefer voice AI agents after trying them, but want humans for serious errors

ElevenLabs research across seven regions shows that actual use of a voice agent shifts shopper preference from typing to speaking, though trust drops for complex issues like billing errors.

·2026.10.27 21:00

Anthropic launches public AI interview study inviting users to share experiences

The study runs from September 29 to October 6, 2026, and is open to Free, Pro, and Max users on Claude and Claude Code with accounts at least two weeks old.

·2·2026.09.30 01:00

Toss Bank Shifts International Remittance Benchmark from 'Fees' to 'Reducing Anxiety'

A Toss Bank designer shared how user interviews and firsthand experience shifted the team's core value for international remittances from 'low fees' to 'alleviating anxiety'.

·1·2026.09.21 19:00

Foreign User Research: Why Did Canadian User B Fail Toss Authentication

Foreign users hit walls with name formats and address input, leading them to give up on Toss sign-up and authentication.

·2026.03.06 10:00

Bank Salad Introduces 'Home' Tab to Respond to the MyData Era… Making Asset Changes Intuitive and Securing a Business Channel

Bank Salad introduced a Home tab to align with the MyData environment, making asset changes intuitive while laying the groundwork for new user acquisition and business revenue generation.

·1·2024.06.26 09:00

Kurly Log Team Resets Product Roadmap After Interviewing 29 Customers at Food Festa

The Kurly Log team interviewed 29 customers at the Kurly Food Festa, confirmed low awareness, and rebuilt its second-half roadmap.

·1·2023.08.28 00:00