CareCode Case Study

Brazil-based startup CareCode adopted ElevenLabs' ElevenAgents to automate repetitive medical communication workflows such as patient appointment scheduling, confirmations, reminders, and follow-up care.

CareCode integrated voice capabilities into its existing platform via API, enabling patients to schedule appointments, ask questions, and confirm information in natural Brazilian Portuguese. This also allows medical staff to interact with patient information using voice commands during consultations.

As a result of the adoption, 43.9% of users on the phone channel had previously attempted to book appointments through other digital channels. This shows that natural voice interaction complemented a booking process that digital channels alone had fallen short of, improving the patient experience.

On the engineering side, by leveraging a specialized platform instead of building and maintaining voice infrastructure in-house, the team was able to focus more on developing core medical workflows.