Growing with OpenAI and Creating 'WOW' Moments

Japan's major tech company LY Corporation is actively utilizing OpenAI's API to deliver 'WOW' moments to more than 200 million global users. The company has made service modernization, expanding image and video generation technology, and securing AI transparency its core strategies.

Internally, the company introduced SeekAI, an in-house productivity tool that uses RAG technology. This tool references internal documents and workspaces to provide instant answers to employee inquiries, significantly reducing the time spent searching for and verifying information. Notably, for data security, it strictly adheres to principles such as Zero Data Retention, no use of data for training, and no third-party sharing.

As of December 2024, LY Corporation has developed a total of 32 AI use cases. Major service applications include the following:

• LINE AI Assistant: An AI tool based on GPT-4o that allows users to converse like a friend.
• Yahoo! JAPAN Search: A feature that uses GPT-4 and 4o to summarize restaurant/product reviews and generate travel plans.

Through this AI adoption, LY Corporation has achieved savings of approximately 700,000 to 800,000 hours of work time annually, building an environment where employees can focus on more valuable work.