AI Briefing
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Reimagining the Email Experience with AI

·2024.03.18 16:00

Key point

Superhuman leveraged the OpenAI API to introduce AI features that double the speed of email processing and writing.

Details

Office workers around the world spend an average of 3 hours per day managing email, adding up to roughly 1 trillion hours of wasted labor annually. Superhuman leveraged the OpenAI API to build a next-generation suite of AI email products that dramatically cuts down the time spent managing email.

Key features include the following GPT-powered capabilities:

  • Write with AI: Turns prompts into complete emails
  • Rewrite in Your Voice: Rewrites text in the user's own tone and style
  • Write with Your Voice: Converts voice commands into emails
  • Auto Summarize: Provides one-line summaries of emails and threads
  • Instant Reply: One-click responses with context-aware reply options

Through its partnership with OpenAI, Superhuman achieved fast development speed, strong privacy protection via Zero Data Retention (ZDR), and optimized model performance and cost.

After rolling out the AI features, over 85% of users chose to use them, and both email processing speed and writing speed improved by 2x compared to before.

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