Valiant Finance Case Study

Valiant Finance, an Australian SME finance support company, is transforming its business processes by adopting ElevenLabs' AI voice technology. In particular, through Sophia, an AI voice agent that handles out-of-hours customer interactions, the company processes 29% of all after-hours calls and has achieved results identifying over $1.5 million in commercial loan intent.

Without a dedicated engineering team, Valiant successfully integrated ElevenAgents into its existing Genesys, Zapier, and Salesforce stack. This has enabled the company to maintain a single view of the customer journey and ensure continuity in customer support.

On the marketing side, the company has completely transformed how it produces radio ads using ElevenCreative. The ad production process, which used to take a month, has been shortened to just one week, creating an environment where different messaging hooks and tones can be quickly tested and iterated on.

Looking ahead, Valiant has the following additional plans for use:

• Broker onboarding support: Building an internal training agent trained on real conversation examples
• Reconnecting with existing customers: Developing an enhanced agent that, as the company expands its lending partners, proposes new financing options to customers who were previously unable to be supported