Deutsche Telekom Adopts AI Voice Technology

Deutsche Telekom is partnering with ElevenLabs to introduce AI voice technology across its business operations, including the network, customer service centers, and consumer apps. The two companies aim to directly integrate AI into the telecommunications network and provide voice-based AI features regardless of the mobile phone model.

The Magenta AI Call Assistant, unveiled at Mobile World Congress in March 2026, is the world's first network-integrated AI call assistant. Users can access real-time question answering, information retrieval, task execution, and real-time translation during calls, while call summaries and follow-up tasks are available in the Magenta app.

ElevenLabs provides the low latency, high concurrency performance, and audio quality required for carrier-grade environments. Deutsche Telekom has also applied this to its customer service centers, increasing the trustworthiness of AI agent voices and raising the proportion of customers entrusting issue resolution to AI agents.

The collaboration between the two companies began in early 2025 with consumer AI products. Representative examples include GenFM, which converts news content into AI podcasts, features for interacting with famous figures such as Einstein, and premium audiobooks and text-to-speech features based on ElevenReader Ultra offered in select markets.

ElevenLabs' field deployment engineers worked with Deutsche Telekom teams in Germany on telecommunications infrastructure integration and supported new product launches. The two companies plan to continue expanding the scope of AI voice technology applications beyond app features to customer service and the entire network.