AI Briefing#contact-center
The latest AI and developer news about #contact-center, with the original source and a short summary.
The latest AI and developer news about #contact-center, with the original source and a short summary.
The integration allows enterprises to deploy voice agents within existing call flows and routing systems without replacing their current telephony stack.
Healthcare institutions can ensure scalability by deploying AI agents starting with high-frequency, low-risk tasks.
Finch increased its call success rate from 59% to 93% after adopting ElevenAgents.
Deutsche Telekom has applied AI voice technology to its network and customer service centers in partnership with ElevenLabs.
AWS has released AICC Builder, an open-source tool that lets you build a PoC for an Amazon Connect-based AI phone agent with no code, using only a 1-hour interview.
ElevenLabs' AI voice agent has been deployed at Ukraine's State Employment Service call center, handling 2,698 calls over 79 days.
Zoom has signed a partnership with Anthropic to adopt Claude into its products, and will invest in Anthropic through Zoom Ventures.
EXL has upgraded contact center training with Operations AI incorporating ElevenAgents.
Insurely used ElevenLabs Voice Agent to automate insurance consultations and lead follow-up calls.
AI contact center platform Regal has adopted ElevenLabs' voice technology to build natural AI voice agents.
TELUS Digital adopted ElevenLabs' AI voice simulation to cut agent onboarding time by 20%.
Convin integrated ElevenLabs' TTS technology to build natural AI voice agents that increased customer satisfaction by 27%.