AI BriefingRegal, an AI-powered contact center platform
Key point
AI contact center platform Regal has adopted ElevenLabs' voice technology to build natural AI voice agents.
Details
Regal is an AI-native contact center platform that provides scalable, reliable voice automation for enterprises. It serves AI agents across various industries including healthcare, insurance, finance, legal, education, and e-commerce.
Regal adopted ElevenLabs' Text to Speech (TTS) technology to achieve natural, high-performance voice. This enabled a fast transition from development to production, completing integration without performance degradation.
Regal's key AI voice automation workflows are as follows:
- Customer Support: Understands and responds to intent, improving responsiveness and reducing escalation
- Lead Qualification: Classifies and scores leads with human-level precision
- Appointment Setting: Manages high call volumes without additional staff and prevents no-shows
- Debt Collection: Increases recovery rates with consistent automation that has empathy
As a real-world deployment case, Embrace Pet Insurance proved business results through an ElevenLabs-based agent, achieving 96.5% customer satisfaction and a 17% increase in valid lead conversion rate.
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