Introducing ElevenLabs Agents

ElevenLabs has renamed its existing Conversational AI to ElevenLabs Agents, redefining it as a conversational agent platform that works across phone, web, and apps. The company explains that this platform is not just a voice chatbot, but an integrated environment for building, deploying, and monitoring action-capable agents that can speak, write, and even take actions.

Since launch, customers have created more than 2 million agents, handling more than 33 million conversations this year alone. Based on this, ElevenLabs emphasizes that agents have matured enough to be put into real production operations.

The core differentiator is the connection to knowledge base, tools, and telephony. Through this, multimodal agents are designed to handle complex workflows while maintaining enterprise-grade reliability and control features.

Customers are already using ElevenLabs Agents for the following purposes.

• Resolving customer inquiries
• Qualifying leads
• Running outbound calls at scale
• Supporting employee training and development
• Implementing dynamic NPCs in games
• Serving as personal assistants or tutors

Going forward, features will be added to give developers greater control and performance.

• A visual workflow builder for handling complex business logic
• A testing suite and simulation capabilities for verifying agent behavior
• Expressive mode for more realistic voice interactions
• Expanded integrations with Google Calendar, Salesforce, Zendesk, and more

ElevenLabs' goal is to make conversations with technology feel as natural as talking to a person. Users can build, deploy, and operate agents all in one place.