ElevenLabs Agents begins supporting Chat Mode

With Chat Mode added to ElevenLabs Agents, it's now possible to build conversational agents using text alone instead of voice.

This feature is designed for situations where it's more natural for users to type directly.

• When customers prefer typing over speaking
• When precise input is needed, such as an order ID or email
• When quickly handling simple inquiries before handing off more complex tasks to a voice agent

This effectively extends the scope of the Conversational Agent platform from voice to text, with agents designed to respond in real time based on data and automate tasks. Depending on the user's context, you can deploy voice, chat, or a natural combination of both.

Deployment is also simple. You can quickly launch a chat-based agent via SDK, API, or just a single line of HTML, and if you already have an ElevenLabs Agent running in voice mode, you can turn on Chat Mode instantly.

Here's how to get started:

• Sign up at convai.new.
• Create an agent.
• Turn on "Chat only" mode.

The official guide can be found on the Chat Mode guide page in the ElevenLabs documentation.