AI BriefingConvin
Key point
Convin integrated ElevenLabs' TTS technology to build natural AI voice agents that increased customer satisfaction by 27%.
Details
Convin is a contact center software platform that provides agent training, ticketing, insights, and real-time support. It recently integrated ElevenLabs' text-to-speech (TTS) technology to unveil more natural AI voice agents.
Existing voice agents had limitations in engaging customers due to their mechanical tone and lack of emotional expression. Convin leveraged ElevenLabs' flexible API to build AI voices capable of smooth, expressive conversations.
Through this integration, customers are enjoying an experience so natural that they don't even realize they're talking to an AI. In fact, Convin's AI voice agents achieved a 27% improvement in CSAT (customer satisfaction).
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