AI Briefing#customer-service
The latest AI and developer news about #customer-service, with the original source and a short summary.
The latest AI and developer news about #customer-service, with the original source and a short summary.
Gartner predicts at least 70% of customers will start their journey via AI interfaces by 2028, highlighting the need for defined skill sets in hybrid support teams.
Achieved a 2x contract conversion rate by leveraging AI tools and using easy-to-understand language in consultations.
Case studies show up to 10x faster resolution for Klarna and 90% automation for Rohlik using ElevenAgents.
Admiral uses ElevenLabs-powered agents to handle settlement quotes and claims, reducing deployment cycles from weeks to hours.
Barclays expects Claude Code adoption to reach 50% of its developer population by the end of 2026.
Ringg has adopted OpenAI GPT-5.6 to handle 7 million calls per month while reducing model costs by 90%.
Toss Bank introduced AI consultation for jeonse loans, saving 300 hours of consultation time annually.
Conversational AI combining LLMs and speech recognition is emerging to improve the low resolution rates of fixed-menu-based IVR.
Reports indicate that Anthropic continued billing the old card for three months after a payment card replacement, with AI support failing to resolve the issue.
Admiral has deployed AI agents for insurance consultations, aiming for a 90% first-contact resolution rate.
Deutsche Telekom has applied AI voice technology to its network and customer service centers in partnership with ElevenLabs.
The AI Virtual Receptionist is an agentic system that answers calls and autonomously carries out tasks through natural language understanding.
ElevenAgents has strengthened its multi-channel deployment capabilities by supporting various channels such as SMS, Telegram, and Intercom.
Cars24 recovered 12% of lost leads while handling 1 million minutes of customer conversations per month with OpenAI agents.
Deutsche Telekom is leveraging OpenAI to innovate customer service, employee workflows, and network operations into an AI-centered system.
Alpha Bank is introducing an AI voice agent to innovate customer service by leveraging ElevenLabs' ElevenAgents.
Unlike simple chatbots, AI customer service agents understand conversational context and directly perform tasks to resolve issues.
LOT Polish Airlines adopts ElevenLabs' ElevenAgents to strengthen AI-powered customer service.
Despite the adoption of AI agents, call center employment in the Philippines doubled over the past decade, reaching 2 million workers
ElevenLabs' **ElevenAgents** now supports new modalities such as images, files, and location information, strengthening its end-to-end problem-solving capabilities.
Deutsche Telekom has signed a partnership to introduce ElevenLabs' AI voice agents into its customer service.
Entry.com adopted ElevenLabs' AI agents to automate over 22,000 customer inquiries per month and improve service quality.
ElevenLabs partners with Brazilian comedian Fábio Porchat to launch the 'Judite 2.0' campaign powered by AI voice agents.
Kömpf24 adopted ElevenLabs' Conversational AI, cutting customer service wait times to 15 seconds.