AI BriefingKömpf24 Introduces Digital Employee 'KIM' Using ElevenLabs Technology
Key point
Kömpf24 adopted ElevenLabs' Conversational AI, cutting customer service wait times to 15 seconds.
Details
Germany's online shop Kömpf Onlineshops GmbH faced operational limits handling over 10,000 customer inquiries per month with just 3 employees. This resulted in an average wait time of 1.5 minutes, increasing customer complaints and creating a business risk of abandoned purchases.
To solve this, the company built a digital employee named 'KIM' using ElevenLabs' Conversational AI. Rather than a simple chatbot, Kömpf chose a flexible platform capable of integrating its own LLM and MCP server, securing data sovereignty and scalability.
The core of 'KIM' lies in building a knowledge base through a detailed prompt of approximately 29,000 words. This prompt contains all of the company's customer service knowledge, including product specifications, FAQs, and step-by-step processes for return and shipping inquiries.
As a result of the implementation, average wait time dropped dramatically to 15 seconds, maximizing the service team's efficiency. Additionally, the operating cost of 'KIM' is approximately €5.48 per hour, enabling highly economical operation.
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