AI BriefingNew Channel Support
Key point
ElevenAgents has strengthened its multi-channel deployment capabilities by supporting various channels such as SMS, Telegram, and Intercom.
Details
ElevenAgents has significantly expanded its supported channels so that agents can be deployed wherever customers are. Now, in addition to the existing phone, web, Slack, and WhatsApp, agents can respond or handle tickets through SMS, Telegram, Intercom, and Freshdesk.
Users can define an agent's knowledge, tools, procedures, and guardrails just once, then instantly deploy it across all channels. The newly redesigned Channel Dashboard lets users manage currently active channels and connect new channels in just a few clicks.
Optimization features tailored to each channel's characteristics are also provided.
- Per-channel behavior tuning: Configure the agent's response style differently for each interface
- Per-channel simulation: Test the agent's performance in a specific channel environment before updates
- High-performance standards: Real-time voice-level low latency, emotional sensitivity, and safety standards applied
The Telegram, Intercom, and Freshdesk integrations are currently in Alpha stage, and the capability to handle various modalities beyond text—such as images, files, and audio—is expected to continue expanding going forward.
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