AI Briefing
KO

Alpha Bank

·2026.07.09 20:38

Key point

Alpha Bank is introducing an AI voice agent to innovate customer service by leveraging ElevenLabs' ElevenAgents.

Details

Greece's Alpha Bank is expanding its collaboration with ElevenLabs to improve customer experience across digital channels and call centers. The two companies developed a unique AI voice model that reflects the bank's identity while enabling natural conversation.

This service was built on ElevenAgents, ElevenLabs' AI voice agent platform, and offers the following key features.

  • Fast and convenient service during customers' initial interaction stage
  • Immediate connection to a professional agent when needed
  • Operation within the call center's voice gateway
  • Natural conversation supporting both Greek and English

Alpha Bank plans to further expand this AI voice agent to e-banking, mobile banking, and all digital touchpoints going forward.

elevenlabsfintechelevenagentscustomer-serviceai-voice-agentsalpha-bank
Read originalShare on Threads

This summary was generated automatically by AI. Check the original for the author's claims and context. Copyright belongs to the original author.

Our guide explains how the AI works. Report summary errors, attribution issues, or removal requests via Contact.

Related

ElevenLabsEbury Builds AI Sales Training Academy for 600 Employees Using ElevenAgentsElevenLabsElevenAgents Launches 'Reception', an AI Receptionist for Small BusinessesOpenAI BlogRingg Automates 65% of Customer Inquiries with AI Agent Based on OpenAI GPT-5.6TossToss Bank Saves 300 Hours Annually with AI ConsultationStripe EngineeringSaaS Platforms Surge Despite 'SaaSpocalypse' Fears, AI Usage in New Stripe Integrations Exceeds 55%TLDR AIUMG Partners with ElevenLabs to Launch AI Music Platform