Entry.com

Entry.com, a global immigration support service, sought to expand its existing call center to handle a surge in customer inquiries (sales, billing, service, etc.), but faced the problem of enormous cost and time required for hiring and training staff.

To solve this, the company adopted the ElevenLabs Agents Platform to build an advanced conversational AI agent. This enabled deployment of the system in just 2 weeks, a pace that overwhelmed the amount of work a typical department would need 6 months to complete.

The key features of the deployed AI agent are as follows:

• Language Detection: Automatically detects the language the customer is speaking and immediately switches to respond in that language.
• Tools: During live calls, it summarizes a customer's 20-page application, looks up past cases, and provides detailed status updates within seconds.

As a result, Entry.com secured the scalability to handle over 22,000 calls per month. The AI agent maintains consistent service quality while quickly resolving customer issues, and agents are now able to focus on more valuable work.