AI BriefingLOT Polish Airlines Announcement
Key point
LOT Polish Airlines adopts ElevenLabs' ElevenAgents to strengthen AI-powered customer service.
Details
LOT Polish Airlines, Poland's state-owned airline, has partnered with ElevenLabs to introduce conversational agents into its customer service operations.
LOT plans to utilize ElevenAgents, ElevenLabs' enterprise voice and chat agent platform, to automate phone support tasks such as flight information guidance, reservation changes, and ticket inquiries. The agents will be directly integrated with LOT's existing systems, and when complex requests arise, they will hand off to human agents while preserving the conversation context.
This collaboration is symbolic in that it brings together two companies rooted in Poland, highlighting Poland's technological standing as a hub of AI innovation.
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