AI BriefingThoughtly: The Future of Phone Calls
Key point
Thoughtly provides an AI phone agent solution that automates sales and customer support by leveraging ElevenLabs' voice models.
Details
Thoughtly provides a solution that lets companies instantly deploy AI sales and customer support agents. Through its workflow builder, it supports appointment scheduling, lead qualification, and call routing, and combines this with ElevenLabs' voice models to automate inbound and outbound phone calls.
By integrating ElevenLabs' low-latency turbo model, real-time phone calls have become possible. This allows companies to run their business for customers around the world using highly realistic, human-like AI agents.
Key features of Thoughtly agents include the following.
- 24/7 automation: performs lead generation, scheduling, and follow-up tasks without rest
- Multiple languages and accents: supports Latin American Spanish, European Spanish, French (European/Canadian), and regional US accents
- High efficiency: an average handle time (AHT) of 50 seconds for fast responses and completed bookings
Thoughtly's agents provide voices so natural that they are hard to distinguish from real employees. This plays a key role in delivering an experience where users feel they are talking to an actual person without experiencing the uncanny valley.
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