AI BriefingEliseAI
Key point
EliseAI uses ElevenLabs' voice technology to provide an AI voice agent that automates non-clinical tasks such as medical appointment scheduling and payments.
Details
EliseAI has stepped up to solve the inefficiency of complex phone-based appointment scheduling and administrative work in healthcare settings. EliseAI combined ElevenLabs' voice technology to build an AI voice agent that automates non-clinical tasks such as scheduling, billing, and payments.
The system is capable of highly natural conversation, performing so well that only 15% of callers recognize the other party as AI. Even among users who do recognize it as AI, 95% are satisfied and continue the call, demonstrating a high level of user experience.
In particular, through ElevenLabs' technology, the system supports multiple languages, improving healthcare accessibility. It currently supports over 20 languages, including English, Spanish, and Korean, and adoption has produced the following results:
- 66% reduction in cost per call
- 88% of all calls fully handled by the AI agent
This technology is particularly contributing to improved accessibility and patient outcomes in rural areas that lack sufficient healthcare infrastructure.
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