Guide to Building AI Agents

AI agents are powerful tools that automate core business workflows such as customer support, lead generation, and appointment management. Recently, an environment has been established where agents can be built within an hour through no-code methods, even without a dedicated engineering team.

Building a successful agent involves the following steps.

• Define the role: Rather than automating the entire process from the start, it is more efficient to narrow the scope and begin with a specific task such as customer support, lead qualification, or internal helpdesk.
• Choose a platform: You should select a platform equipped with a no-code interface, native integration with existing CRM and telephony tools, multi-channel support, and real-time analytics.
• Setup and configuration: This involves building a solid Knowledge Base for accurate answers, selecting an appropriate voice, and connecting with existing tools.

ElevenAgents is ElevenLabs' AI agent-building platform that supports over 70 languages and can be easily integrated with existing tools such as Salesforce, Zendesk, and Calendly.