ElevenLabs Unveils Batch Calling Feature for Conversational AI

Manual outbound calling has operational limitations when it comes to efficiently reaching large numbers of customers. To address this, ElevenLabs has launched Batch Calling, a feature on its Conversational AI platform that automates and scales large-scale outbound voice communications.

This feature allows multiple calls to be initiated simultaneously using Conversational AI agents. It is optimized for sending notifications, conducting surveys, and delivering personalized messages to large contact lists, and it can use phone numbers connected via Twilio or SIP trunking.

The key benefits of Batch Calling are as follows:

• Expanded call capacity: Automatically initiate hundreds of calls simultaneously to extend reach.
• Personalized communication: Deliver customized messages using Dynamic Variables such as user names and appointment times.
• Resource optimization: Reduce manual dialing work to improve team efficiency.
• Consistent messaging: Ensure the same quality of communication across all calls through AI agents.

Key features include uploading recipient lists via CSV/XLS files, integrating data into call scripts, AI agent selection, call scheduling, real-time monitoring, and detailed reporting. Additionally, Batch Calling can be programmatically managed as part of automated workflows via the API.