AI BriefingFunding Societies
Key point
Funding Societies has adopted ElevenLabs' AI voice technology to automate thousands of sales calls every day.
Details
Funding Societies, Southeast Asia's largest SME digital financing platform, has partnered with ElevenLabs to automate the top of its sales funnel. Through AI voice agents, it makes thousands of calls every day, building a structure where AI filters initial inquiries and verifies qualification before an agent steps in.
To preserve brand identity, the company trained on more than 2 hours of real agents' voice data to create custom voice models using Voice Cloning technology. This system combines ElevenLabs Conversational AI with Twilio to provide the following features:
- Multilingual support and natural conversation flow
- Flexible handling of interruptions when users speak over the agent
- High realism reflecting regional accents and vocabulary
In particular, it secures low latency and high voice quality to deliver a human-like conversational experience. In addition, a voicemail detection system detects prolonged silence during a call, automatically forwarding the case to an agent for follow-up.
This technology is now expanding beyond sales into various workflows, including payment guidance, debt collection, and post-loan management.
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Related
Open-source 'VoiceStudio' released with support for local voice cloning, dubbing, and transcription