AI BriefingFundedNext launches ElevenLabs-based AI voice assistant 'Fundee'
Key point
FundedNext has launched 'Fundee', a real-time voice AI assistant supporting 32 languages, built on ElevenLabs technology.
Details
Prop trading platform FundedNext has launched 'Fundee', a real-time voice-supported AI assistant based on ElevenLabs's Conversational AI technology. Fundee helps traders easily understand onboarding, account type selection, cost structures, and trading models and policies.
Fundee offers the following key features:
- Localized support for users worldwide through 32-language support
- Real-time voice responses through low latency
- Platform navigation, explanation of reward tiers and profit sharing, and KYC step guidance, among others
As a result of its implementation, customer support efficiency has dramatically improved. First response time was reduced by 80%, from 25-60 seconds to 5 seconds, and average resolution time decreased from 40 minutes to 2.08 minutes. In addition, compared to a single existing agent handling 90 cases per day, Fundee handles 3,000 queries per day, boosting throughput more than 10-fold.
FundedNext plans to further expand Fundee's features going forward, including adding voice input capabilities and providing personalized account information for each user.
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