AI BriefingVoiply
Key point
Voiply adopted **ElevenLabs**' AI agents to automate sales and customer support operations and maximize operational efficiency.
Details
Voiply, a cloud-based business phone service company, adopted the ElevenLabs Agents Platform to build AI-powered sales and support agents. Through this, it manages about 200 inbound sales calls daily and thousands of customer support interactions per month, creating an environment where agents can focus on complex cases and prospects.
The AI agent is directly integrated with Voiply's phone infrastructure and CRM, stepping in immediately when queues are full. All call content and scripts are automatically recorded for tracking and follow-up.
Through AI adoption, the following results were achieved:
- Customer wait times reduced to near-zero
- Over 10 sales orders directly generated daily through the AI agent
- 40% of customer support calls resolved solely by AI without agent handoff
Voiply is now expanding its use of AI agents beyond inbound calls into outbound areas such as payment and billing inquiries, account setup, customer onboarding, and basic technical support, further increasing operational efficiency.
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