HelloSpoke

Traditional multifamily property management has relied on voicemail or complex phone trees (IVR), which led to around 65% of calls being abandoned, causing operational inefficiencies and resident dissatisfaction.

HelloSpoke addresses this problem by adopting ElevenLabs' voice agent, Lou. Lou supports 32 languages, understands resident intent to answer questions, creates maintenance requests, and automatically triages emergencies. Notably, it is individually trained at each property level, providing field-optimized service immediately upon deployment.

The results of adoption are very concrete. For a portfolio managing 10,000 units, the following outcomes can be achieved:

• 30% reduction in call abandonment rate
• 30% of all calls resolved automatically (completed without human intervention)
• About 219 hours of management staff work time saved per month

Compared to other solutions such as Vapi and Retell, HelloSpoke cited ElevenLabs' superior voice quality, low latency, and immediately deployable reliability as the key reasons for its choice.

Going forward, HelloSpoke plans to build outbound voice agents that handle tasks such as rent payment reminders and satisfaction surveys. It is also preparing advanced services that leverage the ElevenLabs MCP server to understand the full context of resident communications across calls, texts, and emails.