Synthio Labs

Field teams at global pharmaceutical companies manage relationships with thousands of healthcare professionals (HCPs) while handling vast amounts of scientific data and documentation work. Synthio Labs has launched Jarvis, a voice agent that improves these operational workflows by leveraging ElevenLabs' voice and agentic AI technology.

Jarvis serves as a voice-based copilot for pharmaceutical sales representatives and Medical Science Liaisons (MSLs), providing the following features:

• Pre-call planning: Identifying priority HCPs within a territory, checking recent activity, and providing clinical trial summary information.
• Scientific support: Providing key summaries on efficacy, safety, and comparative clinical results before visits.
• Documentation and CRM logging: Capturing key discussion points from post-meeting voice conversations and automatically generating structured CRM notes and follow-up action items.

Since adopting ElevenLabs' technology, administrative work time has decreased by 40%, and HCP touchpoints have increased by 30%. Additionally, the quality of notes and insights has improved 6-fold.

Synthio Labs chose ElevenLabs for its consistent voice quality that holds up even in long conversations, and its neutral, trustworthy delivery suited for clinical settings.

Going forward, Synthio Labs plans to expand its product lineup in collaboration with Genentech, Novartis, and others, including Ather (direct HCP communication), Helix (patient onboarding), and Sim Studio (market research simulation).