AI BriefingPair Team
Key point
Pair Team built an AI care agent that helps with medical and social support using ElevenLabs' platform.
Details
Pair Team is building an integrated care model combining medical and social support for US Medicaid and Medicare beneficiaries. They used ElevenLabs' Agents Platform to build an AI care agent system that helps patients seamlessly access medical and public support systems via phone and text.
The agent engages in natural, empathetic voice conversations with patients and autonomously performs the following tasks:
- Conducting patient intake calls
- Coordinating housing and food assistance
- Following up on medication adherence and medical appointments
- Empathetic check-ins for high-risk patients
In particular, to ensure safety, they conducted 3,121 simulated calls through ElevenLabs' testing framework. As a result, they demonstrated high reliability with a 99.9% success rate in safety-critical scenarios such as suicidal ideation, domestic violence, and medical advice.
Pair Team's care model has already achieved results of reducing emergency room visits by 52% and hospitalizations by 25% among enrolled patients. Going forward, they plan to expand the agent's autonomy and extend into multimodal interfaces, including video-based consultations using avatar technology.
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