3Shape Expands Global Customer Support with ElevenLabs AI Voice and Chat Agents

Dental scanning technology company 3Shape has adopted ElevenLabs' ElevenAgents to support customers in over 100 countries worldwide. Through this, it provides AI voice and chat services across two channels: a web widget and an omnichannel support agent.

The AI web widget handles answering common questions, troubleshooting, and providing relevant knowledge resources on the website. The omnichannel support agent provides first-line support and, when necessary, escalates cases to specialized agents.

3Shape ensured transparency so customers can recognize when they are talking with AI, and implemented natural conversation flow (turn-taking and interruption handling) through ElevenAgents' advanced voice models.

The main reasons for choosing ElevenLabs are as follows:

• Vertically integrated stack: Models and orchestration are integrated to minimize latency and deliver human-like voice quality.
• Fast production: Workflows and voice tone can be configured and iterated directly within the platform, enabling rapid development.
• Omnichannel deployment: A single platform setup allows simultaneous launch of web widget and phone support.

With this adoption, 3Shape now provides customers with 24/7 support, delivering a fast and consistent customer experience even outside business hours.