AI BriefingDeutsche Telekom Unveils AI Call Assistant
Key point
Deutsche Telekom has partnered with ElevenLabs to unveil the **Magenta AI Call Assistant**, built directly into the network without a separate app.
Details
Deutsche Telekom and ElevenLabs have collaborated to introduce the Magenta AI Call Assistant, which integrates AI voice capabilities directly into the telecommunications network. This solution provides real-time translation and administrative support through the existing phone network without requiring a separate app installation.
Since the AI agent is built directly into the network infrastructure, it works on any device capable of making calls, including landlines as well as smartphones. Users can instantly activate the AI agent during a call by saying "Hey Magenta."
Key features include the following:
- Real-time translation: Provides low-latency translation so that call participants can communicate in their own native languages.
- Agentic support: Performs proactive tasks during calls, such as recommending nearby restaurants, comparing travel options, and confirming and completing reservations.
- Intelligent summaries: Immediately after a call ends, provides a summary organizing key discussion points, appointments, and action items.
The Magenta AI Call Assistant will first launch for customers in Germany later this year, and is expected to support up to 50 languages within the next 12 months.
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