AI BriefingMdhub
Key point
Mdhub has introduced **ElevenAgents** to automate patient consultation and scheduling processes at behavioral health clinics, improving accessibility.
Details
Mdhub is using ElevenAgents to automate patient consultation and support workflows at behavioral health clinics, expanding access to healthcare services.
Traditional voicemail or phone hold methods can cause patients to drop off. Mdhub introduced ElevenAgents, which has an emotionally sensitive and natural voice, to instantly handle patient identification, insurance verification, and matching with the appropriate provider. This allows patients to complete scheduling within minutes.
This AI agent goes beyond simple consultations and is deeply integrated into the clinic's core workflows. It connects with Electronic Health Records (EHR), clearinghouses, and clinic-specific systems to support prescription status checks, pharmacy information verification, and structured note-taking for providers.
Key results from adopting ElevenAgents are as follows:
- 30% increase in booking rate: Expanded number of bookings through instant, natural responses instead of voicemail
- 90% of inbound calls handled: The agent handles most consultations end-to-end, except cases requiring human judgment
- Reduced wait times: Shortened the time from initial inquiry to appointment from weeks to days
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