ElevenLabs Opens Amsterdam Office to Expand Dutch Voice AI Operations

ElevenLabs has officially launched operations in the Netherlands with a new office in Amsterdam, appointing Goswijn Thijssen to lead the local team. The expansion aims to deepen support for existing Dutch customers in telecom, food delivery, and healthcare while helping new organizations deploy natural-sounding AI. The company plans to triple the size of its Netherlands team this year across go-to-market, engineering, and other functions.

Localized Performance Improvements

The article highlights a specific case study involving KPN, the Netherlands' largest telecom company. After initial struggles with Dutch postcodes and dates of birth, ElevenLabs fine-tuned its transcription model with more local voice data. This adjustment lifted postcode recognition accuracy from 64% to 82%. KPN has since scaled its verification agent to handle approximately 60,000 calls per week with a 62% success rate, reusing the same technology stack for internal IT help desks and call routing.

Enterprise Adoption Across Industries

Several major Dutch enterprises are currently using ElevenLabs technology:

• Just Eat Takeaway: Uses voice agents for customer, restaurant, and courier interactions across multiple languages.
• Redcare Pharmacy: Deployed EU-hosted voice agents for customer service with seamless human handover capabilities.
• Medendo: Captures thousands of patient-practitioner conversations to reduce administrative burdens for therapists.
• Talpa: Utilizes ElevenLabs voices and dubbing technology for broadcast communications and international content distribution.
• Creative Fabrica: Integrated music, sound effects, and speech technologies into its creative platform.

Impact and Platform Metrics

Through the Impact Program, ElevenLabs supports Speech Assistant, an assistive technology for people with voice loss installed on over 100,000 devices in more than 150 countries. The platform currently hosts 100 Dutch voices, and customers have generated over 200 million audio clips. Mati Staniszewski, cofounder and CEO, described Amsterdam as a natural home for voice AI due to its multilingual nature and strong demand from local sectors.