#amazon-connect

The latest AI and developer news about #amazon-connect, with the original source and a short summary.

ElevenAgents adds native integrations for NiCE CXone, Genesys Cloud, Amazon Connect, and Five9

The integration allows enterprises to deploy voice agents within existing call flows and routing systems without replacing their current telephony stack.

·1·2026.11.04 21:00

Building a 24×7 Instant Response System for AI-Based Online Services

LotteON leveraged AI and Amazon Connect to automate incident response during nights and holidays.

·1·2026.08.03 13:00

Building an Amazon Connect Customer AI Agent with a 1-Hour Conversation [AICC Builder Series #1]

AWS has released AICC Builder, an open-source tool that lets you build a PoC for an Amazon Connect-based AI phone agent with no code, using only a 1-hour interview.

·1·2026.07.24 09:00

Key Announcements from What's Next with AWS 2026

AWS announced AI agent expansions across Quick, Connect, and Bedrock.

·2·2026.04.29 03:00

AWS Weekly Roundup: Amazon Connect Health, Bedrock AgentCore Policy, GameDay Europe, and More (March 9, 2026)

A wave of new AWS features arrived, including Amazon Connect Health and Bedrock AgentCore Policy.

·1·2026.03.10 01:00

Building a Serverless On-Call System That Cut Operating Costs by 95%

Olive Young built a serverless on-call system using Amazon SES and Connect instead of an external solution, cutting operating costs by 95%.

·2025.12.24 09:00