AI BriefingGetmobil
Key point
Turkey's leading used electronics marketplace Getmobil adopted ElevenAgents, cutting customer service costs by 60% and improving response speed by 3x.
Details
Getmobil, Turkey's leading used electronics marketplace, has transformed its customer service operations by adopting ElevenAgents to handle its rapidly growing transaction volume. Moving away from its previous manual approach, AI agents now handle 100% of inbound inquiries across all channels, including Voice, Web Chat, and WhatsApp.
Through this adoption, Getmobil achieved the following results:
- Response Time: Reduced by 3x compared to before
- Resolution Rate: 75% of inquiries resolved instantly by AI without agent handoff
- Cost Savings: 60% reduction in customer center operating costs
Getmobil cited natural Turkish voice quality and Native Channel Support that requires no separate custom integration work as ElevenLabs' key strengths. Getmobil is now continuing to expand its use of AI into Outbound automation areas, including customer follow-ups and vendor onboarding.
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