AI BriefingProcedures
Key point
ElevenLabs has launched the 'Procedures' feature, which enables sophisticated control over AI agents' behavioral guidelines.
Details
Procedures, a feature that helps AI agents maintain consistent behavior when performing complex tasks such as refunds, payments, and technical support, has been introduced to ElevenAgents (currently in Alpha stage). This feature separates specific instructions from the existing broad system prompt and loads them only when needed, improving the agent's response speed.
Procedures are divided into two approaches depending on the nature of the task.
- Structured Procedures: Combines natural language, Tool calls, and instruction chips to perform tasks in a set order. Suitable for tasks where consistency is essential, such as identity verification or payment collection.
- Free-form Procedures: When given context and guidelines, the agent calls tools and adapts on its own according to the flow of conversation. Optimized for tasks requiring flexible responses, such as technical troubleshooting or billing inquiries.
Users simply need to upload their existing SOP (Standard Operating Procedure) documents in file formats such as PDF, DOCX, or TXT. ElevenAgents analyzes these and automatically generates a draft for the agent to follow.
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