AI BriefingUkraine's First 24/7 Ukrainian-Language AI Admissions Officer Introduced
Key point
Taras Shevchenko National University of Kyiv in Ukraine has introduced an ElevenLabs AI agent to handle admissions inquiries around the clock.
Details
Taras Shevchenko National University of Kyiv (VIKNU) has introduced an AI agent from ElevenLabs to handle admissions inquiries 24 hours a day. On the very first day of deployment, the agent handled 80% of routine inquiries, dramatically reducing the workload.
The agent answers prospective cadets' key questions on admission requirements, physical standards, degree programs, and dormitory and meal benefits. Setup to deployment took just two days, and the average user conversation lasts about 2 minutes.
A key point of this rollout is that it supports Ukrainian as its default language rather than relying on simple translation, enabling accurate and natural communication. ElevenLabs' model generates Ukrainian as a first-class output rather than through a translation layer, ensuring clarity and accuracy.
This is also part of the Ukrainian government's 'Agentic State' building strategy. ElevenLabs plans to work with Ukraine's Ministry of Digital Transformation to expand AI systems across public services.
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