AI BriefingDecagon
Key point
Decagon has partnered with ElevenLabs to launch AI Voice Agents capable of natural conversation.
Details
Decagon has partnered with ElevenLabs to launch AI Voice Agents. By integrating ElevenLabs' natural, expressive voice models into Decagon's Agentic AI platform, phone support becomes as seamless and efficient as chat.
According to a McKinsey report, many customers, including Gen Z, still prefer phone support. Decagon's AI agents provide instant, personalized resolutions around the clock for core customer issues such as account recovery, return processing, and payment disputes.
Key features include:
- Seamless integration with existing call center infrastructure and intelligent agent handoff
- Flexible definition of Agent Operating Procedures (AOPs) using natural language
- Real-time data access and task execution via external tool calls
- Consistent customer experience across multichannel environments
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