AI BriefingGlobal 24/7 Always-On Customer Support Powered by AIRO Voice
Key point
Ringover has launched **AIRO Voice**, which enables 24/7 always-on support, using ElevenLabs' ElevenAgents.
Details
To meet customers' demand for instant support, Ringover partnered with ElevenLabs and developed AIRO Voice based on ElevenAgents, a platform for building real-time voice agents.
AIRO Voice is tightly integrated with Ringover's communication infrastructure, delivering low-latency and natural prosody. This enables consistent behavior and human-like conversational experiences even under high call volumes, by building agent logic, voice generation, and the telephony system into a single unified system.
With the introduction of this technology, the customer support environment has shifted from the traditional weekday business hours (9-5) to a 24/7 global always-on support system. Ringover's customers can now provide uninterrupted service to users through AI voice agents and easily scale their operations.
With this architecture built on ElevenAgents, Ringover has entered the era of agentic workflows. This provides the scalability to instantly deploy new workflows as voice AI technology advances in the future, without the need for separate architecture redesigns.
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