Ally Solutions

Onsite Consulting handles over 100 calls daily and was struggling with technical staff spending significant time responding to simple inquiries. To solve this, Ally Solutions introduced a conversational voice assistant based on ElevenAgents.

This AI assistant handles simple inquiry responses, provides troubleshooting guidance, manages appointments, and connects customers to representatives for complex cases. In particular, it leverages internal documents such as service catalogs, price lists, and troubleshooting guides through RAG (Retrieval-Augmented Generation) technology to provide customers with accurate information.

As a result of the implementation, 92% of all calls were completed by AI, allowing technical staff to focus on high-value repair and consulting work. Additionally, the AI captures upsell opportunities during consultations, generating approximately $24,000 in additional annual revenue.

The AI's calm and patient responses provide high satisfaction even to customers in urgent situations, enabling uninterrupted 24-hour customer service.