AI BriefingMaki People
Key point
Maki People leveraged the ElevenLabs API to build AI interviewers capable of real-time conversation, transforming the hiring process.
Details
In high-volume hiring markets such as hospitality and retail, speed is key. However, traditional lengthy questionnaires or robotic IVR systems caused applicant drop-off and damaged corporate image.
Maki People built AI Recruiters, intelligent agents that can conduct first-round interviews, to solve this problem. They integrated ElevenLabs's API to deliver a strategic interview experience that goes beyond simple voice output.
Maki's AI Recruiters solved three key challenges:
- Low-Latency Performance: Achieving instant response speeds that do not disrupt the flow of real-time conversation
- Empathy and Realism: Providing human-like voice quality that makes applicants feel respected
- Global Scalability: Supporting multiple languages to enable recruiting talent across diverse regions worldwide
As a result of adopting ElevenLabs technology, applicant interview completion rates increased, and as applicants provided more natural and honest answers, HR teams were able to secure higher-quality data. It also strengthened corporate branding by delivering a consistent, professional first impression to applicants at scale.
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