AI BriefingTutore: Automating Language Assessment with ElevenAgents
Key point
Tutore Group adopted ElevenLabs' ElevenAgents to automate its multilingual spoken assessment process and maximize onboarding efficiency.
Details
Tutore Group is an education group providing language education services across Poland and Spain. Previously, measuring the language level of corporate clients required professional assessors to conduct spoken tests in person, which led to operational limitations such as staff shortages, high costs, and difficulties in scheduling.
Tutore introduced ElevenLabs' ElevenAgents to automate this process. Learners can now choose an AI-based diagnostic call instead of the existing face-to-face interview, and the majority are choosing the AI agent for its convenience and lower psychological burden.
The diagnostic process consists of two stages as follows:
- Stage 1: Conducted in Polish, it gathers the learner's previous experience, learning motivation, and goals to collect foundational data for designing a customized course.
- Stage 2: Assesses the learner's fluency, accuracy, and pronunciation in the target foreign language according to the CEFR (Common European Framework of Reference for Languages).
As a result of the adoption, 90% of all batch interviews are now conducted by the AI agent. This has shortened onboarding time, increased the consistency of assessments, and achieved both operational cost reductions and revenue growth.
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