AI BriefingIVR Navigation
Key point
ElevenLabs has launched an IVR Navigation feature that lets AI agents directly operate phone auto-response system (IVR) menus.
Details
Many enterprise phone systems use IVR (Interactive Voice Response) menus, which have long been a major barrier to AI agents performing automated workflows.
ElevenLabs has added a system tool that generates keypad tones so agents can directly interact with IVR menus. Developers can enable this feature with just one line of code and use it across their telephony stack.
With this feature, AI voice agents can automate tasks such as:
- Verifying insurance eligibility and benefits
- Requesting prescription refills at pharmacies
- Checking flight status and rebooking
IVR Navigation combines natural voice interaction with automated phone system handling, enabling the building of a complete voice-first experience for customer service and operations.
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